Refund Policy

One-time purchases

Invitation plans and add-ons (such as a custom invitation URL) are generally sold as one-time digital purchases. Once payment succeeds and publishing or paid features are unlocked, the digital service has been delivered.

When refunds may apply

We may issue a full or partial refund at our discretion if:

• A payment was charged in error or duplicated
• A technical fault on our side prevented you from accessing paid features after a successful payment, and we could not resolve it within a reasonable time
• Sri Lankan law requires a refund in your specific circumstances

When refunds are not available

Refunds are typically not available when:

• You simply change your mind after publishing or activating paid features
• You entered incorrect event or guest details that you can edit yourself
• Your celebration date has passed or invitations have already been widely shared
• The request relates to free preview usage (no payment was taken)

How to request a refund

Email connect@lexalabs.com within 7 days of the payment with your account email, payment reference, and a short description of the issue. We aim to respond within a few business days. Approved refunds are returned via the original payment method where possible; bank timelines may vary.

Chargebacks

Please contact us before raising a chargeback with your bank. We will try to resolve the issue directly. Unresolved disputes may lead to account review or suspension.

Operator

Refunds are handled by LEXA LABS (PVT) LTD, company registration no. P V 00361765 (lexalabs.io).